{"xsrfToken":"bb2994424d2c8122152d950cf4fab9eeefee60b2_lout","branding":{"id":"3","key":"support","name":"IONITY Support Center","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/10747d2b-aef3-4cf4-b42f-d0ef882837e2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmUzNWRlMi1hM2MxLTQ2YTAtYjVlYy1mYjI0MTc2ZDFiOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEwNzQ3ZDJiLWFlZjMtNGNmNC1iNDJmLWQwZWY4ODI4MzdlMiI6WyJyZWFkIl19LCJleHAiOjE3NjUyMzA5NDksIm5iZiI6MTc2NTIzMDM0OX0.TUkoikgmjESNT_iPnw4ibcY8Vu_fVZp7tw5xXNUUPE0&client=5fe35de2-a3c1-46a0-b5ec-fb24176d1b95&mode=fit","logoId":"10747d2b-aef3-4cf4-b42f-d0ef882837e2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the IONITY Support Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im IONITY Support Center","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the IONITY Support Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#12002e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/88459811-7b8e-4e5f-af01-9e857ad7f8e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmUzNWRlMi1hM2MxLTQ2YTAtYjVlYy1mYjI0MTc2ZDFiOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg4NDU5ODExLTdiOGUtNGU1Zi1hZjAxLTllODU3YWQ3ZjhlNiI6WyJyZWFkIl19LCJleHAiOjE3NjUyMzA5NDksIm5iZiI6MTc2NTIzMDM0OX0.R08PmPkBVBe3tV1AOriEoCqYVYYyjaWBl4fsO1eQ0C8&client=5fe35de2-a3c1-46a0-b5ec-fb24176d1b95&height=300&mode=fit","bannerMediaApiFileId":"88459811-7b8e-4e5f-af01-9e857ad7f8e6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"support","projectId":10002,"serviceDeskId":3,"name":"IONITY Support Center","description":"<p>Welcome! You couldn't find the right answer to your question on our <a href=\"https://support.ionity.eu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">-> Support Portal</a>? Then please contact us here.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"20","name":"Support Desk Ticket","descriptionHtml":"","callToAction":"Support Desk Ticket","introHtml":"","icon":10515,"iconUrl":"https://ionity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[4],"key":""},{"id":"21","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"","icon":10527,"iconUrl":"https://ionity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"26","name":"Redkitebase","descriptionHtml":"","callToAction":"Redkitebase","introHtml":"","icon":10550,"iconUrl":"https://ionity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"IONITY Support"}],"orderMapping":{"4":[20]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5a3294b9-cbaa-3548-87f9-5a6d13a65bb1","appLinkName":"","appLinkUrl":"","spaceKey":"ISDKB","spaceName":"ISDKB","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://ionity.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmUzNWRlMi1hM2MxLTQ2YTAtYjVlYy1mYjI0MTc2ZDFiOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUyMzE1NDksIm5iZiI6MTc2NTIzMDM0OSwiYW5vbklkIjoiYW5vbi11c2VyIn0.nyIpz_twe1fUR0mo3GrNgFoWABnX9G92Ad2mfgGSmv8","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"5fe35de2-a3c1-46a0-b5ec-fb24176d1b95","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":20,"projectId":10002,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Support Desk Ticket","descriptionHtml":"","callToAction":"Support Desk Ticket","intro":"","instructions":"","icon":10515,"iconUrl":"https://ionity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10049","fieldConfigId":"10149","label":"Your Language","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10409","label":"Dutch","selected":false,"children":[]},{"value":"10408","label":"English","selected":false,"children":[]},{"value":"10411","label":"French","selected":false,"children":[]},{"value":"10412","label":"German","selected":false,"children":[]},{"value":"10413","label":"Italian","selected":false,"children":[]},{"value":"10414","label":"Norwegian","selected":false,"children":[]},{"value":"11014","label":"Polish","selected":false,"children":[]},{"value":"10481","label":"Portuguese","selected":false,"children":[]},{"value":"10415","label":"Spanish","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10044","fieldConfigId":"10144","label":"Contact Reason","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10046"],"values":[{"value":"10032","label":"Charging: 1. Authorization & Start (<2 min)","selected":false,"children":[]},{"value":"10034","label":"Charging: 2. Interrupted (>2 min)","selected":false,"children":[]},{"value":"10035","label":"Charging: 3. too slow","selected":false,"children":[]},{"value":"10036","label":"Charging: 4. Stop not possible","selected":false,"children":[]},{"value":"10040","label":"Charging: 5. Unlock not possible","selected":false,"children":[]},{"value":"10037","label":"Charging: Customer reports defect","selected":false,"children":[]},{"value":"10038","label":"Charging: How to","selected":false,"children":[]},{"value":"13253","label":"Emergency: Fire / Accident / Crash","selected":false,"children":[]},{"value":"10041","label":"Info: Connectors & Adapters","selected":false,"children":[]},{"value":"10042","label":"Info: E-Mobility & Vehicles","selected":false,"children":[]},{"value":"10044","label":"Info: Planning the Trip","selected":false,"children":[]},{"value":"10043","label":"Info: Station Location & Availability","selected":false,"children":[]},{"value":"11936","label":"IONITY App: Delete account","selected":false,"children":[]},{"value":"11937","label":"IONITY App: General info","selected":false,"children":[]},{"value":"11938","label":"IONITY App: Issues & Bugs","selected":false,"children":[]},{"value":"11939","label":"IONITY App: Registration issues","selected":false,"children":[]},{"value":"10045","label":"Ionity: Cooperation & Sales","selected":false,"children":[]},{"value":"10046","label":"Ionity: General Info","selected":false,"children":[]},{"value":"11940","label":"PASSPORT: Issues & Bugs","selected":false,"children":[]},{"value":"11941","label":"PASSPORT: Subscription questions","selected":false,"children":[]},{"value":"10965","label":"Payment: Dunning","selected":false,"children":[]},{"value":"10586","label":"Payment: Invoice","selected":false,"children":[]},{"value":"11371","label":"Payment: NFC Terminal issue","selected":false,"children":[]},{"value":"10048","label":"Payment: Payment Methods","selected":false,"children":[]},{"value":"10049","label":"Payment: Pre-authorization issue","selected":false,"children":[]},{"value":"10050","label":"Payment: Price","selected":false,"children":[]},{"value":"10051","label":"Payment: Refund","selected":false,"children":[]},{"value":"10728","label":"PnC: Plug and Charge","selected":false,"children":[]},{"value":"11189","label":"WIFI issue","selected":false,"children":[]},{"value":"10052","label":"x_Bad connection / dropped call","selected":false,"children":[]},{"value":"10053","label":"x_Feedback & Suggestion","selected":false,"children":[]},{"value":"11457","label":"x_Spam/Duplicate","selected":false,"children":[]},{"value":"10054","label":"x_TEST by IONITY","selected":false,"children":[]},{"value":"10055","label":"x_Training & Testing","selected":false,"children":[]},{"value":"10056","label":"x_Transfer to another agent","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Your message","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/20","calendarParams":{"firstDay":0,"date":"2025-12-08T22:45:49+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%Y-%m-%d %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmUzNWRlMi1hM2MxLTQ2YTAtYjVlYy1mYjI0MTc2ZDFiOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUyMzE1NDksIm5iZiI6MTc2NTIzMDM0OSwiYW5vbklkIjoiYW5vbi11c2VyIn0.nyIpz_twe1fUR0mo3GrNgFoWABnX9G92Ad2mfgGSmv8","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"5fe35de2-a3c1-46a0-b5ec-fb24176d1b95","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ionity","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"bb2994424d2c8122152d950cf4fab9eeefee60b2_lout","baseUrl":"https://ionity.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ionity.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5fe35de2-a3c1-46a0-b5ec-fb24176d1b95","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0c252da5625a4706a5bda25da35b1885","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://ionity.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}